Return & Refund Policy

Due to the nature of health and wellness products, we do not accept returns of opened or used products.

This policy ensures the safety and quality standards for all customers and complies with food safety regulations.

Returns or replacements are accepted only under the following circumstances:

• Wrong Product Delivered: If you received a different product than ordered
• Damaged Product: If the jar or packaging is damaged or compromised
• Defective Condition: If the product is received in a leaking or defective condition

• Time Frame: You must report any issue within 48 hours of delivery
• Documentation: Provide clear photos or videos showing the defect or damage
• Contact: Report via WhatsApp at +91 73787 27472 with evidence
• Verification: Our team will verify the claim and approve accordingly

• Approval: Approved refunds will be processed to the original payment method
• Processing Time: Refunds typically process within 5–7 business days
• Bank Processing: Additional time may be required for your bank to reflect the credit
• Tracking: You'll receive confirmation via WhatsApp when your refund is initiated

If your claim is approved for a defective or damaged product, we will send a replacement at no additional cost.

• Shipping: Replacement will be shipped via the fastest available method
• Return of Defective Item: We may request return of the defective product for quality analysis
• Return Shipping: Return shipping costs will be covered by Primeorah

Need to file a return or refund claim? Reach out to us:

• WhatsApp: +91 73787 27472 (Fastest response)
• Hours: Mon–Sat, 9AM–9PM
• What to Include: Photos/videos of the damage, order number, and description of the issue